Terms & Conditions

PAYMENT

We accept major credit cards including Visa, Mastercard, Solo, Visa Debit and Switch. Personal Cheques (allow 4 working days), Bank transfers. Your order will be automatically acknowledged upon receipt. All prices quoted include UK VAT.

DELIVERY

Providing the items are in stock at the time we receive your valued order the goods will be dispatched 4 working days. Tracking Numbers are supplied by email when the goods leave our warehouse. All items are fully checked, tested and set up to professional standards before dispatch.

DELIVERY CHARGES

£4.95 plus VAT is the standard delivery charge for most parts of the UK. However, delivery charges for the Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel. Special delivery charges will be quoted on request from our customers. Free delivery and standard pricing excludes any large or heavy items. Orders placed online over £50, excluding VAT, to most parts of mainland UK have free delivery. This excludes any large or heavy items.

YOUR PRIVACY

We will not send unsolicited email to anyone who buys from our store. We do not and will not disclose your email address or any other personal details to any other third party. If you have any questions about our Privacy Policy then please email privacy@directsalonsupplies.co.uk. All your information is held securely at Direct Salon Supplies on secure servers. All information is collected lawfully and in accordance with the Data Protection Act 1998. Occasionally we will email you with special offers, you can opt out of these at any time either by replying to the mail shot, or sending us a seperate email.

SHORTAGES AND DAMAGES

Goods must be inspected on delivery and all claims for shortages or damages must be reported to THE SELLER within 24 hours of receipt of goods.

RETURNED GOODS

If you are not completely satisfied with your purchase, simply return it in its original condition within 4 days, we will exchange it or replace it (postage non-refundable). If goods have been ordered in error, a returns authorisation must be requested. The relevant reference number must be quoted on accompanying paperwork.

Goods must be returned within 4 days of receipt, unused and in perfect condition including original packaging.
The seller accepts no responsibility for lost parcels or the cost of postage. Postage on the original order will not be refunded.

If items are returned as unsuitable, the Buyer will only be entitled to a refund on the item purchased and not the original postage paid.

Carriage for any alternative items is to be paid for by The Buyer. The Seller accepts no responsibility for items lost in transit. It is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned.

Refunds on large/heavy items will be subject to a minimum 10% handling charge.

Items received with broken seals will incur a 10% handling fee and those without original packaging will be subject to a 25% re-stocking fee.

Collections for unsuitable items will be subject to a minimum 10% handling charge. Collection of goods with a value of £50.00 or less and parcels returned to sender will be subject to a minimum charge of £5.00 per parcel.

EXCLUSIONS

All salon & beauty furniture  made to special order (Furniture chosen in your own choice of colours), custom made or special order products cannot be returned.

Porcelain basins are non returnable.

Items sent direct from the manufacturer are not returnable if they are unsuitable. This does not affect your statutory rights. For more information please contact us.

Any goods returned damaged due to poor packaging will not entitle The Buyer to a full credit/refund.

Please note your Statutory Rights are not affected.

GENERAL INFORMATION

Goods are sold on the understanding that they are used for there intended purpose.
THE SELLER WILL NOT ACCEPT ANY RESPONSIBILITY FOR THE MISUSE OF ANY PRODUCTS SOLD.

CANCELLATION

Cancellation after despatch cannot be accepted.

COMPLAINTS
We promise to acknowledge and deal with all complaints by return . We undertake to handle complaints in a fair and honest manner, informing you of the result in a clear manner.
You can reach us by the following methods:
Direct Salon Supplies Limited, Unit 5a, Fox Industrial Estate, Holyoake Ave, Blackpool FY2 0QX.
Telephone 01270 630280 or email complaints@directsalonsupplies.co.uk. Calls are charged at normal BT Rates and lines are open between 9am to 5pm Monday to Thursday, or 9am to 3pm Friday.

These Terms & Conditions of sale do not affect your statutory rights as a consumer.

It should be noted that qoted prices are susceptible to change

If you have any questions or are unsure about anything regarding purchasing from the site then please feel free get in touch with us and we will answer any questions you may have.

RECYCLING

You can now recycle your old electricals with us.

If you’re buying a new electrical item, we will recycle your old one for free

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items.

To arrange for recycling, please return your electrical item to us with a covering letter.

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at the Recycle Now website.